Refund policy

At Trabun Apothecary, we take pride in the artisanal craftsmanship of our products. Due to their unique nature, we do not accept returns. However, we understand that customer satisfaction is paramount.

Should you have any concerns regarding your order, please don't hesitate to reach out to us at info@trabunapothecary.com. Depending on the circumstances, we may offer exchanges or store credit on a case-by-case basis.

Please note that any shipping costs associated with exchanges will not be covered by us. Additionally, if the product was not purchased directly from our website, proof of purchase will be required for eligibility.

To qualify for an exchange, the item must be in its original, unused condition and returned in its original packaging, along with proof of purchase.

We appreciate your understanding and support of our small-batch, handcrafted products."

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@trabunapothecary.com.